FREQUENTLY ASKED QUESTIONS
Please review this list of frequently asked questions. Many of the answers found here will help prepare you to have a great experience at FotoFly Santa. By reading this list, you'll know exactly what to expect.
01
What is FotoFly Santa?
FotoFly Santa is YOU! One of our cute elves will assist you in getting dressed in one of our Santa outfits. We will then create amazing images that hide your true identity and make you appear to be a fun-loving Santa playfully interacting with your happy children.
02
Will you also have a traditional Santa?
Yes! Our traditional Santa is there for those children who had their heart set on visiting a Santa and telling him their Christmas list. He will be there to hear their wish list and give them a candy cane. We didn't want you to have to make a separate trip later to some other Santa. Yes, we're that thoughtful.
03
Can we use your Santa instead of dressing up?
Yes! If you think your child will be okay with a regular Santa, ours will love to be in your picture.
04
How many poses will we receive?
We are attempting to give you some variety by creating TWO poses to ensure that you like one of them.
05
Will you photograph groups?
Yes but we will NOT split up into individuals in a single session. This should not be considered a mini-session where we will do multiple combinations of groups or split up into individuals. If you want separate shots of each of your children, you must purchase a separate session for each of them. If you buy CONSECUTIVE sessions of YOUR OWN CHILDREN, the additional sessions will be $30. This does NOT apply to cousins.
06
How much time will you spend with us?
We are scheduling appointments 10 minutes apart. However, we anticipate that it will take less than 10 minutes to set up and photograph a couple of poses.
07
Thanksgiving Point is a big place. Where exactly are you?
We are in the Emporium. The Emporium is just Northwest of the water tower. Our room is toward the WEST/BACK end of the Emporium.
08
How and when will we receive our images?
By the end of day of your session, you will receive an email with a link that will connect you to your images. You will be able to download them directly to your home computer. It usually takes a few minutes to download. They are high res images.
09
If I order prints online, when will I receive them.
We will have them printed and mailed within one business day. It will then take however long the mail takes to get to your home. You can also have the prints held at the studio and can pick them up after one business day.
10
Can we simply visit Santa without paying for a session?
No. We have organized this to provide Santa photos for our customers and give their children an opportunity to visit Santa.
11
How do I make an appointment?
The best way to make appointments is through the website. Simply click on the 'SCHEDULE' page.
12
Will you accept walk-ins without an appointment?
No. You must have an appointment to visit FotoFly Santa.
13
Are there going to be lines?
We schedule appointments to spread out customers so there are not lines. If a child is struggling, we will spend a reasonable amount of time working with that child. Because the appointments are so close together, this sometimes creates some wait time. The photographers are working hard to balance 'staying on time' vs. 'making sure everyone gets good pictures.'
14
What if you don't like the amazing images that you create?
Because of the nature of this, we are not able to issue a refund after you've downloaded the images. We are willing to reshoot your session for free. It doesn't really come up very much...